Final answer:
Service packs and software updates are related but are not the same; service packs are collections of updates that can include security patches, bug fixes, and new features, while software updates often refer to smaller, incremental changes to a program.
Step-by-step explanation:
The statement that service packs are also known as software updates is false. While service packs and software updates are related, they are not the same thing. A service pack is a collection of updates, fixes, and enhancements to a software program delivered in the form of a single installable package. Service packs can include security patches, bug fixes, and new features. On the other hand, a software update generally refers to a smaller, incremental change made to a program. These updates might fix a specific issue or add minor features, but they do not encompass the larger scale of changes that a service pack represents.