Final answer:
The six-step problem-solving technique's second step of defining the problem is true. This step is crucial for understanding the context of the problem and is a key strategic point before progressing to solution development.
Step-by-step explanation:
The statement 'Defining the conflict is the second step in the six-step problem-solving technique' is indeed true. Generally, the six-step problem-solving technique is a structured approach that can be applied to various types of problems. Following the identification of the issue, the second step involves defining the problem or conflict. This step allows for a deeper understanding of the challenges faced and the context in which they exist. In this phase, the problem's intricacies are explored, along with potential limitations like resources, time, and regulatory requirements. This detailed definition helps in streamlining the focus for subsequent steps, such as generating alternatives and selecting the most appropriate solution.
Lastly, defining the problem is indeed crucial in design courses and should be clearly understood by all team members to ensure their efforts address the actual needs of customers or stakeholders. This is achieved through various techniques which ensure a thorough understanding of the desired outcomes and the constraints at play.