Final answer:
ERP implementation is indeed a process that requires the support and direct mandate of the CEO because it affects multiple functional areas of a business. CEO involvement is crucial as it ensures resource allocation, strategic alignment, and inter-departmental collaboration.
Step-by-step explanation:
The statement that ERP implementation requires support and a direct mandate from the CEO because it impacts so many different functional areas is true. An ERP (Enterprise Resource Planning) system integrates many essential functions of an organization, including inventory and order management, accounting, human resources, customer relationship management (CRM), and beyond. Due to the complexity and scope of such a system, it necessitates a high level of coordination and commitment across all levels of the company.
Chief Executive Officer (CEO) involvement is critical because the implementation of an ERP system is not just a technological change; it is a significant business transformation that can alter work processes across the company. Having the CEO's support ensures that the necessary resources and attention are given to the project and helps in aligning the ERP goals with the strategic objectives of the business. Additionally, the CEO can facilitate communication between departments to reduce resistance and encourage collaboration.