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Which supplementary services from the Flower of Service can be conducted remotely?

a) Consultation, billing
b) Order-taking, payment
c) Consultation, order-taking
d) Billing, payment

1 Answer

1 vote

Final answer:

Supplementary services including consultation and billing from the Flower of Service model can be conducted remotely, as they do not require the physical presence of the customer and can be facilitated via electronic means.

Step-by-step explanation:

The Flower of Service model describes a framework of supplementary services that support the core product or service of a business. These supplementary services encompass various additional offerings that enhance the customer's experience. When considering services that can be conducted remotely, we need to look at those that do not require the physical presence of the customer. The correct answer to which supplementary services from the Flower of Service can be conducted remotely is: Consultation, billing. Consultation services involve providing expert advice to customers, which can be easily conducted over phone, email, or video conferencing platforms. Billing refers to the preparation and sending of invoices, which also can be done electronically through email or online platforms.

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