Final answer:
True, frequent flyers are often willing to use special counters to avoid long queues at airports. Airlines offer priority services to enhance customer satisfaction and improve efficiency by reducing the opportunity cost associated with waiting.
Step-by-step explanation:
Frequent flyers are often willing to use special counters to avoid queues, and the answer to this statement is A) True. Airlines observed that the rate-determining step in the whole process of flying could be waiting times at traditional check-in counters. Therefore, they created special services like priority check-ins or dedicated counters for frequent flyers, which allows these passengers to bypass lengthy queues. This greatly reduces the bottlenecks in the system, improves customer satisfaction, and enhances the overall efficiency of airport operations.
Since the 9/11 hijackings, security screening has intensified, and thus the time it takes for passengers to clear these checkpoints has increased. Airlines and airports have recognized the value of time for passengers and have designed quicker alternatives for those willing to utilize them. The introduction of these dedicated services for frequent flyers reflects the strategic measures taken by airlines to address wait times, which are considered an opportunity cost for passengers.