Final answer:
Channel convenience is crucial for successful service delivery across various platforms, which include online, in-person, and mobile apps, and this statement is true.
Step-by-step explanation:
Channel convenience is indeed essential for successful delivery of a service through multiple channels. This statement is True. Channel convenience refers to the ease with which customers can access and use the service across various platforms or touchpoints. In today's fast-paced world, consumers expect to interact with services in a way that is most convenient for them, whether that is online, in-person, or through a mobile app. When multiple channels are seamlessly integrated and equally accessible, customer satisfaction and the likelihood of successful service delivery increase. Businesses that prioritize convenience in their channel strategy tend to have a competitive advantage.