Final answer:
The ideal way to deal with an upset patient is by acknowledging their feelings and offering support, which involves active listening, empathy, and effective communication.
Step-by-step explanation:
The most ideal tactic to deal with an upset patient is b) Acknowledging the patient's feelings and offering support. This approach involves actively listening to the patient, empathizing with their situation, and providing reassurance that they are being taken seriously. It's important to maintain a calm demeanor, use a soothing tone of voice, and to ensure that the patient feels heard and understood. Effective communication and empathy are key components of patient-centered care, which can greatly influence a patient's experience and satisfaction with their healthcare.