Final answer:
The correct answer is False. Taking a screenshot can help support teams understand and resolve the error.
Step-by-step explanation:
The correct answer is B) False.
If you receive an error message in Blackboard, it is actually helpful to take a screenshot of the error and attach it to your ticket. This allows the support team to better understand the issue you are experiencing and provide a more appropriate solution. Screenshots can provide valuable information such as error codes, error messages, and the context in which the error occurred.
By capturing and sharing the screenshot, the support team can analyze the problem and troubleshoot more effectively, leading to a quicker resolution.