Final answer:
In decision-making, the most important step is identifying the problem.
Step-by-step explanation:
In the decision-making process, the most important step is Identifying the problem (b). This step is crucial because it sets the foundation for the entire process. It involves understanding the current situation, determining what needs to be addressed or improved, and clearly defining the objective or desired outcome. For example, if you're trying to decide on a career path, the first step would be to identify your interests, skills, and goals. This will help you narrow down your options and make an informed decision. By starting with a clear problem identification, the decision-making process becomes more focused and effective, allowing you to consider relevant alternatives, gather necessary information, and evaluate potential outcomes.