Final answer:
Display rules refer to the culturally determined guidelines dictating which emotions to express or hide in social and professional contexts, affecting aspects like job satisfaction and workplace dynamics.
Step-by-step explanation:
When employees interact with co-workers, customers, suppliers, and others, they are expected to show certain emotions and to conceal others. This requirement refers to display rules.
Display rules are culturally determined guidelines that dictate the appropriate emotional expression for a given situation. They influence how often and under which circumstances various emotions can be expressed, including adjustments in tone of voice and body language. These rules help maintain professional and social norms in business and other social settings.
Understanding and adhering to display rules is important, as it helps facilitate smooth interactions and can impact job satisfaction, customer relations, and overall workplace harmony.