Final answer:
A claim letter is written to get a refund, replacement, correction, or apology for dissatisfaction with a product or service. It is a formal method of communication that provides a detailed account of the issue and requests a specific remedy. Business letters also serve other purposes, like inquiring about jobs or making professional requests.
Step-by-step explanation:
A claim letter should be written to get a refund, replacement, correction, or apology. This type of letter is a formal means of communication that expresses dissatisfaction with products or services, and it provides an opportunity for the consumer to request a remedy to the issue. It is essential when dealing with defective products or services. The formality and detail of a business letter can compel the receiving party to address the matter more seriously than a casual communication.
Business letters are not only for expressing dissatisfaction or making claims; they also serve various other purposes. For instance, you might write a business letter to inquire about a job opening, to voice concerns to a politician, or when requesting any form of professional correspondence.
A letter of this nature may include an explanation of the problem, evidence supporting the claim, and a clear statement of the desired outcome whether it be a refund or an apology. When you have received a product or service electronically and it turns out to be defective, you also have the option to demand a refund along with giving a written explanation to the provider.