Final answer:
Protecting yourself from legal liability is not a goal when writing a negative message.
Step-by-step explanation:
In writing a negative message, protecting yourself from legal liability is not a goal. The other options listed are all important goals when writing a negative message.
Apologizing is important for showing empathy and acknowledging any mistakes made. Balancing business decisions with sensitivity to readers is crucial for maintaining professional relationships. Reflecting promptness, accountability, and due consideration is necessary for displaying professionalism and respect.
However, protecting yourself from legal liability is not a goal because it focuses on self-preservation rather than addressing the issue at hand and maintaining effective communication.