Final answer:
Conflict should be avoided in healthcare for the following reasons: choosing words carefully, staying calm and listening, being open and respectful, asking open-ended questions, and restating what was heard.
Step-by-step explanation:
Conflict is something that should be avoided in the healthcare field for several reasons:
- Choose your words carefully to prevent escalating the situation and causing further harm or distress.
- Stay calm and listen to the other side of the story, as understanding different perspectives can help in resolving conflicts.
- Avoid stating that you're right and the other person is wrong, instead remain open and respectful to promote a constructive conversation.
- Ask open-ended questions to gain a better understanding of the other person's position, focusing on finding solutions rather than blaming each other.
- Restate what you heard to ensure effective communication and avoid misunderstandings.
If conflicts cannot be resolved, it may be necessary to seek assistance from a supervisor or the HR department.