Final answer:
Increasing job satisfaction can likely lead to increased job performance in call center workers, influenced by factors such as autonomy, better management practices, and the implications of organizational structures like bureaucracies. The correct answer is True.
Step-by-step explanation:
Yes, increasing call center worker job satisfaction is likely to increase job performance. Empirical research in organizational behavior has long suggested a link between job satisfaction and job performance. The goal of scientific management, as per review question 1, was a. to increase workers' efficiency. One of the factors most predictive of job satisfaction is c. autonomy, according to review question 11. Also, the Hawthorne effect, mentioned in statement 4, suggests that a change, such as increased job satisfaction due to better management practices, can lead to increased productivity because workers feel valued and observed.
Furthermore, bureaucracies aim for increased efficiency and productivity, which can be enhanced by a satisfied workforce, reflecting on review question 17. However, balance is important as too much structure can reduce autonomy and job satisfaction. Lastly, the team halo effect, from question 10, shows that perceived teamwork effectiveness can be an outcome of improved job satisfaction but it does not always directly correlate with actual productivity enhancement.