Question

Summary: Mandeep is the only subject matter expert in her field on your project team, however, her team communications are challenging and cause roadblocks.

Problem: Mandeep is a matrixed resource, working on more than your project, and is the only subject matter expert on your virtual project team. She is very knowledgeable in her field. However, when the team needs her input, her emails are terse and take days for responses. She does not regularly return phone calls. She does not voice her concerns in team meetings on critical decisions and is generally very quiet and hard to engage. She does not like to make decisions quickly or at all. If she is drawn into conflict, she’ll retreat and only respond via email.

a) Mandeep needs additional training in communication skills.
b) The team should find an alternative subject matter expert.
c) Mandeep should be excluded from critical decision-making.
d) The team should address the communication challenges with Mandeep.

Answer 1

The team should address the communication challenges with Mandeep and offer additional support if needed.

Step-by-step explanation:

The problem with Mandeep's communication on the project team can be addressed by option d) The team should address the communication challenges with Mandeep.

The team can schedule a meeting to discuss the challenges they are facing due to Mandeep's communication style. They can express their concerns and ask Mandeep for her input on finding a solution to improve the communication flow.

The team can offer additional support to Mandeep if she needs training in communication skills. This can include providing resources, workshops, or mentoring sessions to help her improve her communication abilities.