Question

Rewrite the following ineffective adjustment letter saying "Yes."Dear Mr. Smith:We are extremely sorry to learn that you found the suityou purchased from us unsatisfactory. The problemobviously stems from the fact that you selected it fromthe rack marked "Factory Seconds." In all honesty, we havehad a lot of problems because of this rack. I guess weshould know better than to try to feature inferiormerchandise along with the name-brand clothing that wesell. But we originally thought that our customers wouldaccept poorer quality merchandise if it saved them somemoney. That was our mistake.Please accept our apologies. If you will bring your"Factory Second" suit to us, we will see what we can doabout honoring your request.Sincerely yours,​

Answer 1

An effective adjustment letter should maintain a professional tone, acknowledge the issue, apologize sincerely, and offer a tangible solution like an exchange or a refund to rectify the customer's dissatisfaction.

Step-by-step explanation:

Dear Mr. Smith,

We are truly sorry to hear that the suit you purchased from our store did not meet your expectations. At [Company Name], we pride ourselves on the quality of our merchandise and regret that in this instance, we fell short. Notwithstanding the fact that the suit was selected from our "Factory Seconds" rack, which offers items at a reduced price, we understand that you still expect a certain standard of quality.

We appreciate your feedback and acknowledge that it's been a learning experience for us. To rectify this situation, we would like to offer you a full exchange. Please return the suit to our store at your earliest convenience, and we will provide you with a replacement or a complete refund, whichever you prefer. We are dedicated to ensuring your satisfaction and hope to restore your confidence in our brand.

Sincerely,