Final answer:
Employee participation and employee involvement have distinct meanings in the tourism industry in Indonesia. Employee participation allows employees to be involved in decision-making, while employee involvement focuses on employees contributing to day-to-day operations. Employee participation in the hospitality industry offers advantages such as increased employee satisfaction and innovative solutions. However, negative impacts can include resistance to change and conflicts. Stakeholders view employee participation as beneficial in terms of job satisfaction, service quality, and overall performance.
Step-by-step explanation:
a. Employee participation refers to a broader concept where employees are involved in decision-making processes and have a say in determining and implementing organizational policies and practices. This can include participation in strategic planning, problem-solving, and quality improvement initiatives. An example of employee participation in the tourism industry in Indonesia could be an employee committee that meets regularly to discuss and provide input on issues such as improving customer service or developing new tourism packages.
Employee involvement is a narrower concept that focuses on employees being directly involved in the day-to-day operations and achieving operational goals. This can include participation in team meetings, suggestion schemes, and continuous improvement activities. An example of employee involvement in the tourism industry in Indonesia could be frontline employees actively engaging with tourists, providing recommendations, and personalizing their experiences to meet their individual needs.
b. The advantages of employee participation in the hospitality industry are numerous. Firstly, it can lead to increased employee satisfaction, motivation, and commitment, which in turn can result in higher levels of customer satisfaction. When employees actively participate in decision-making, they feel valued and empowered, leading to a positive work environment. Secondly, employee participation can lead to improved problem-solving and innovative solutions as employees bring diverse perspectives and knowledge to the table. This can help the hospitality industry stay competitive and adapt to changing customer demands. Thirdly, employee participation can enhance employee skills and job satisfaction, as it allows them to gain new skills, take on new responsibilities, and have more control over their work.
I agree with these advantages as employee participation can have a positive impact on both employees and the organization. When employees are involved in decision-making, they tend to be more committed, motivated, and satisfied with their work, which can result in improved performance and customer satisfaction. Additionally, employee participation can foster a sense of ownership and accountability, leading to a greater sense of responsibility and dedication to achieving organizational goals.
c. Negative impacts of employee participation in organizations can include resistance to change, potential conflicts, and slower decision-making processes. When employees are involved in decision-making, they may resist changes that affect their current practices or challenge their authority. This can lead to delays in implementing necessary changes and hinder organizational progress. Moreover, when employees have conflicts of interest or differing opinions, decision-making processes can become more complex and time-consuming.
d. The benefits of employee participation based on stakeholders' views are diverse. From an employee perspective, it can lead to increased job satisfaction, motivation, and career development opportunities. Customers can benefit from improved service quality and personalized experiences. Organizations can gain competitive advantage, enhance employee engagement, and improve overall performance. The community can benefit from the positive social and economic impacts of a thriving hospitality industry, such as job creation and economic growth.