Question

Which of the following individual behaviors conveys personality to customers according to the statement: Since few people are good listeners, this skill provides an excellent opportunity to project a positive personality?

a. Breaking the ice
b. Smiling
c. Calling people by name
d. Listening with more than your ears

Answer 1

Listening with more than your ears conveys personality to customers.

Step-by-step explanation:

According to the statement, listening is an important behavior that conveys personality to customers. When you actively listen to someone, it shows that you value their opinions and are interested in what they have to say. By listening with more than just your ears, you can understand the underlying emotions and respond empathetically, which projects a positive personality.