Question

Find a Doctor is a small startup that helps... Find a Doctor is a small startup that heips people find a physician who best meets their needs (location, insurance accepted, etc). During a "slow" time for it, it has 6 staff members taking calls from customers. On average, one call arrives every 6 minutes (with a standard deviation of 6 minutes). Each staff member spends on average 19 minutes with each customer (with a standard deviation of 28.50 minutes) How long does one of their customers spend, on average, waiting on hold before he or she can start speaking to a representative? Note: Round your answer to 2 decimal places.

Answer 1

The average waiting time for a customer on hold before speaking to a representative is 25 minutes.

Step-by-step explanation:

To find the average waiting time of a customer on hold before speaking to a representative, we need to add the average time between calls and the average time spent with each customer. The average time between calls is 6 minutes with a standard deviation of 6 minutes. The average time spent with each customer is 19 minutes with a standard deviation of 28.50 minutes.

To find the total waiting time, we add the average time between calls and the average time spent with each customer: 6 minutes + 19 minutes = 25 minutes.

Therefore, on average, a customer will spend 25 minutes waiting on hold before speaking to a representative.