Question

"You are the General Manager of a large (100+ rooms) hotel in a large, urban city in Toronto. As a result of the COVID-19 global pandemic, hotel revenues are down by 80%. To fulfill both foreign and health policy mandates, various levels of government have approached the hotel industry to house two sets of guests temporarily. Firstly, hotel space is needed to quarantine homeless individuals who have contracted COVID-19. Secondly, hotel space is needed to shelter refugees who have recently arrived in the country after escaping a devastating war back in their homeland. The presence of the refugees is very controversial in the community as many citizens are opposed to them being in the country. Government officials tell you it is important that both sets of guests should be distant from each other (e.g., not housed on the same floor), and strict COVID-19 social distance and mask-wearing rules must be followed at all times. In addition, you still have a small fraction of regular business customers who are continuing to be hotel guests.

The government has agreed to pay 200% above the room rack rate to allow you to invest in any security measures the hotel may need to fulfill the contract. What are the security risks associated with this contract? What security measures will you put in place, and how will they assist in managing the risks? Use theories, research studies, videos, and content from the course to explain your answer. (Limit your answer to maximum 500 words)"

Answer 1

The security risks associated with this contract include potential conflicts, backlash, and the need for strict COVID-19 protocols. Security measures such as separate areas for guests, surveillance cameras, and security guards can help manage these risks.

Step-by-step explanation:

Security Risks:

The security risks associated with this contract include potential conflicts between the different sets of guests, backlash and protests from the community, and the need to enforce strict COVID-19 social distancing and mask-wearing rules. There may also be a risk of theft or damage to hotel property.

Security Measures:

To manage these risks, you should implement several security measures. Firstly, create separate areas or floors for the quarantine guests, refugees, and regular business customers to ensure they are distanced from each other. Install surveillance cameras and security guards to monitor and control access to different areas. Enforce strict protocols for social distancing and mask-wearing, and provide clear signage and information to educate guests. Additionally, consider hiring additional security staff to manage any potential conflicts or security incidents, and ensure that staff are properly trained on security protocols and emergency procedures.

Assistance in Managing Risks:

These security measures will help in managing the risks by minimizing contact between different sets of guests, ensuring compliance with COVID-19 protocols, and preventing potential conflicts. The presence of surveillance cameras and security personnel will help deter theft or damage to hotel property, and the clear signage and information will help educate guests on the importance of following the rules. By investing in these security measures, you can create a safe and secure environment for all guests while fulfilling the contractual obligations to house both homeless individuals and refugees.