Final answer:
A check sheet is a tool used to gather data in a structured manner. By analyzing the data collected on the check sheet, you can identify recurring issues and prioritize the action steps needed to address customer service complaints.
Step-by-step explanation:
A check sheet is a tool used to gather data in a structured manner. To determine action steps required to improve customer service complaints, you can use a check sheet to record and categorize the different types of complaints received. By analyzing the data collected on the check sheet, you can identify recurring issues and prioritize the action steps needed to address them. For example, if the check sheet shows that a majority of complaints are related to long wait times, one action step could be to hire additional staff or implement a more efficient queuing system.