Final answer:
The Voice of the Customer (VOC) is a process used in business to understand customer preferences, expectations, and needs. Specification width refers to the range of values desired by customers for a particular product or service feature.
Step-by-step explanation:
The Voice of the Customer (VOC) is a process used in business to gather and analyze customer preferences, expectations, and needs. It helps businesses understand customer requirements and develop products or services that meet those requirements. Specification width refers to the range of values that customers desire for a particular product or service feature.For example, let's say a company is designing a new smartphone. Through VOC, they collect feedback from customers regarding the desired screen size. The specification width in this context would be the range of screen sizes preferred by customers, such as 5 inches to 6.5 inches. This information guides the company in defining the specific screen size for their product.Keywords: Voice of the Customer, Specification width, business