Final answer:
A comprehensive training program can be designed to address customer complaints about the quality of the company's fresh fish. The training will cover topics such as fish selection and inspection, fish handling and storage, and customer service. The program can use a combination of methods and evaluation techniques to ensure its effectiveness.
Step-by-step explanation:
To address the issue of customer complaints about the quality of the company's fresh fish, a comprehensive training program can be designed for the employees. The training will cover topics such as fish selection and inspection, fish handling and storage, and customer service. The training can be provided by internal experts, such as experienced fishmongers or supervisors, and external professionals, such as food safety trainers.
The training program can use a combination of methods, including lectures, demonstrations, hands-on practice, and role-plays. Lectures can be used to provide theoretical knowledge, while demonstrations can show employees proper fish handling techniques. Hands-on practice and role-plays allow employees to apply their knowledge in a practical setting.
The effectiveness of the training program can be evaluated through various methods. Immediate feedback from participants can be collected through post-training surveys or questionnaires. Testing at the end of the training can assess the employees' learning outcomes. Evaluation can also be done through behavioral measurements, such as observing employees' fish handling techniques. Additionally, monitoring customer satisfaction and tracking any decrease in customer complaints can be indicators of the training program's effectiveness.