Final answer:
Consumers value accessibility, good communication, and cost affordability in the healthcare experience.
Step-by-step explanation:
Other than clinical outcomes, one important aspect of the healthcare experience that is valued by consumers is accessibility and ease of use. Consumers want to be able to easily access healthcare services when needed, whether it is through convenient appointment scheduling, shorter wait times, or convenient locations.
Another important part of the healthcare experience for consumers is good communication and patient-provider interaction. Consumers want healthcare professionals who listen to their concerns, explain medical procedures and treatment options clearly, and involve them in shared decision-making.
Additionally, cost and affordability are important factors for consumers. Many consumers value transparency in healthcare pricing, as well as access to affordable healthcare insurance options or financial assistance programs.