Final answer:
Internet communication has revolutionized the way businesses provide services and interact with customers. Prompt and accurate responses are essential for maintaining service quality. However, it can lack the personal touch that customers desire.
Step-by-step explanation:
Internet Communication and Its Effect on Service Quality
Internet communication has revolutionized the way businesses provide services and interact with customers. It offers numerous advantages such as instant communication, global reach, and cost-effectiveness. However, it also poses challenges related to service quality.
One major effect of internet communication on service quality is the need for timely and accurate responses. Customers expect quick resolutions to their problems or inquiries. Failure to provide prompt and accurate information can lead to dissatisfaction and a negative impact on service quality.
Additionally, internet communication can sometimes lack the personal touch and human interaction that customers desire. For example, automated responses or chatbots may not effectively address complex issues or provide personalized assistance, which can affect the overall service quality.