Question

Employee research may be helpful for improving working conditions for employees, but it is of little value in terms of helping improve customer service levels.

A. True
B. False

Answer 1

Employee research can be incredibly valuable in improving customer service levels.

Step-by-step explanation:

The statement that employee research is of little value in terms of improving customer service levels is False. Employee research can be incredibly valuable in improving customer service levels. When employees feel supported, have good working conditions, and are satisfied with their jobs, they are more likely to provide better customer service. For example, a discriminatory business that underpays its workers may experience high turnover, which can lead to inconsistent customer service and a negative impact on customer satisfaction.