Question

To reduce the bad feelings associated with receiving negative news, the sender should aim for which of the following? Check all that apply. Providing the reasons for the news Leaving out the reasons and focusing on the news itself Revealing the news sensitively Making light of the news with humor Treating the matter seriously and fairly Accepting blame and apologizing, when appropriate, is a way to achieve which of the following goals when delivering bad news?

A. Projecting a professional image
B. Conveying empathy and sensitivity
C. Being fair
D. Explaining clearly and completely

Answer 1

To reduce bad feelings when delivering negative news, the sender should provide reasons, reveal the news sensitively, and accept blame and apologize when appropriate. Accepting blame and apologizing can achieve the goal of conveying empathy and sensitivity.

Step-by-step explanation:

To reduce the bad feelings associated with receiving negative news, the sender should aim for providing the reasons for the news, revealing the news sensitively, and accepting blame and apologizing when appropriate. Providing the reasons for the news helps the recipient understand the rationale behind the decision, which can make it easier to accept. Revealing the news sensitively shows empathy and consideration for the recipient's feelings. Accepting blame and apologizing, when appropriate, is a way to convey responsibility and show that the sender values fairness and honesty.

When delivering bad news, accepting blame and apologizing can help achieve the goal of conveying empathy and sensitivity. By accepting blame and apologizing, the sender acknowledges the recipient's negative experience and shows understanding and concern. This can help build trust and maintain a positive relationship.