Final answer:
To mitigate negative feelings when delivering bad news, a sender should reveal the news sensitively and treat the situation seriously and fairly, while providing reasons in a considerate manner.
Step-by-step explanation:
To reduce the bad feelings associated with receiving negative news, the sender should aim to reveal the news sensitively (option c), whilst also treating the matter seriously and fairly (option e). Providing the reasons for the news can also help (option a). It is crucial to communicate in a way that is empathetic and respectful towards the receiver's feelings. Making light of the situation with humor or leaving out reasons are less advisable, as they can trivialize or obscure the problem at hand. When discussing sensitive topics or sharing bad news, it is important to avoid polarizing the conversation and to represent uncertainty fairly to maintain credibility. Effective communication often involves inviting the listener into a constructive conversation with language that is not too authoritative. Words like "possible," "likely," "plausible," and "risk" can soften the tone but still express concern. In addition, asking questions in a thoughtful way can foster a productive dialogue and lead to greater mutual understanding.