Final answer:
Chewy.com's distinctive competence is customer service and personalization. Competitors find it difficult to imitate Chewy.com's level of customer service and the personalized experience they provide to their customers.
Step-by-step explanation:
Chewy.com has a distinctive competence in customer service and personalization. This sets them apart from their competitors because they have built a reputation for going above and beyond to meet customer needs and preferences. Competitors find it difficult to imitate Chewy.com's level of customer service and the personalized experience they provide to their customers.
Chewy.com has a team of customer service representatives who are available 24/7 to assist customers with any questions or concerns. They also offer personalized recommendations based on a customer's previous purchases and browsing history, which helps customers find the products that best suit their needs.
Competitors may try to replicate Chewy.com's customer service and personalization, but it would require significant investment in training, technology, and infrastructure. Chewy.com has already established itself as a leader in this area, making it difficult for competitors to catch up.