Question

Create a BPMN model for the following:

Consider the order-to-cash process of your preferred online bookstore and assume you have access to three internal resources: a customer relationship manager (who handles sales and reclaims), a warehouse worker (who looks after shipments), and a financial officer (who raises invoices and collects payments). As a process analyst, what questions do you need to ask these domain experts to be able to obtain a complete and systematic view of this process?

Answer 1

To obtain a complete view of the order-to-cash process in an online bookstore, a process analyst should ask domain experts specific questions about the process steps, roles, responsibilities, and dependencies.

Step-by-step explanation:

As a process analyst, you would need to ask the following questions to obtain a complete and systematic view of the order-to-cash process:

1. What are the specific steps involved in the order-to-cash process?
2. What tasks does the customer relationship manager perform in this process?
3. What responsibilities does the warehouse worker have in handling shipments?
4. How does the financial officer raise invoices and collect payments?
5. Are there any hand-offs or dependencies between the different resources?

By posing these questions to the domain experts, you can gain a clear understanding of the processes and roles involved in the order-to-cash process of your preferred online bookstore.