Question

Use ADKAR and Kubler Ross to develop a comprehensive approach to change management for the introduction of a new technology system.

This organization has 1000 employees and the change will affect many of them.
The departments that will be affected are HR, Marketing, Finance, The call centre, Customer facing employees, Finance, & Admin support staff. There will be restructuring of departments but no lay-offs are anticipated. Some people will report to different leaders and teams in the future state of this change.
Identify specific actions (minimum of 4) you could take at each step of the ADKAR model (10 marks) and use the Kubler Ross model to identify the emotions that may be present at each step (5 marks). Incorporate ideas to help employees move through the transitions and emotions of change at each step of the ADKAR model as well

Answer 1

A comprehensive change management approach for introducing a new technology system leverages the ADKAR model for structured actions and the Kubler Ross model to navigate employee emotions. The steps include awareness creation, fostering desire, knowledge enhancement, ability support, and consistent reinforcement, while simultaneously acknowledging and addressing emotional stages such as denial, anger, bargaining, depression, and acceptance.

Step-by-step explanation:

A comprehensive approach to change management for introducing a new technology system in an organization with 1000 employees, affecting several departments, can be developed using the ADKAR and Kubler Ross models. Specific actions for each stage of the ADKAR model would include Awareness: Communicate the need for change, its benefits, and the impact on each department. Kubler Ross emotion: Denial Desire: Conduct workshops to address concerns, create incentives, and build a support system. Kubler Ross emotion: Anger.Knowledge: Provide comprehensive training sessions and documentation on the new system. Kubler Ross emotion: Bargaining.Ability: Offer hands-on support during the transition, mentorship programs, and performance feedback. Kubler Ross emotion: Depression.Reinforcement: Celebrate successes, incorporate feedback, and make adjustments as necessary. Kubler Ross emotion: Acceptance.Helping employees to embrace the unknown, increase self-awareness, find opportunities, and create a supportive network are all ways to aid in navigating the emotional and practical aspects of change.In conclusion, change management requires careful planning and consideration of both the practical and emotional components of change, following the steps in the ADKAR model alongside the emotional states outlined by the Kubler Ross model.