Question

Some hoteliers feel that room attendants must be able to fluently speak the language of the majority of the hotel's guests to do their jobs effectively. They feel that guest contact is an important role of the room attendant's job, and to converse with guests they must have strong language skills. Other hoteliers feel that a command of the principal language used by guests is not required. If the hotel you managed was in the United States, would you require room attendants at the hotel to be fluent in English? What are some factors that would influence your decision?

Answer 1

Requiring room attendants at a hotel in the United States to be fluent in English is beneficial for effective guest contact, professional communication, and accommodating the multicultural nature of the country.

Step-by-step explanation:

As a hotel manager in the United States, requiring room attendants to be fluent in English would be beneficial for several reasons. Firstly, strong language skills are essential for effective guest contact and communication, allowing room attendants to understand and respond to guests' needs and requests. Additionally, being able to speak the language of the majority of the hotel's guests can enhance the overall guest experience and improve customer satisfaction.

A command of English is also crucial for professional communication and etiquette within the workplace. Room attendants need to be able to understand and follow instructions, communicate effectively with their colleagues and superiors, and adhere to basic communication practices. Language proficiency can assist in completing tasks efficiently and maintaining clear and concise communication.

Overall, requiring room attendants at a United States hotel to be fluent in English is influenced by the need for effective guest communication, professional communication within the workplace, and the multicultural nature of the United States where individuals from various backgrounds and languages visit hotels. English proficiency is a valuable asset that can enhance the efficiency and quality of the hotel's services.