Question

While the case description focused on the addition of magic bands for customers and how it directly impacts worker's jobs, the change may also require or be helped by Digital HR changes as well. Considering the type of interventions we have discussed in this class, what digital HR interventions would help support the change to magic bands? To sustain its success over time? Discuss at least two digital HR interventions that might help the strategic initiative of Magic Bands. Tie those interventions to this particular situation. You may assume the Walt Disney Company is not currently using the interventions you suggest.

Answer 1

Two digital HR interventions that could help support the change to magic bands are implementing a mobile app for employees and utilizing data analytics for workforce management.

Step-by-step explanation:

Two digital HR interventions that could help support the change to magic bands and sustain its success over time are implementing a mobile app for employees and utilizing data analytics for workforce management.

1. Mobile App for Employees

A digital HR intervention that would support the implementation of magic bands is the development of a mobile app for employees. This app could provide various functionalities, such as:

• Access to real-time data about customer preferences and behaviors, which can help employees personalize interactions and improve customer satisfaction
• Notifications and reminders for shift schedules, task assignments, and training updates, ensuring seamless communication and coordination among employees
• Access to training resources and on-the-go learning materials, enabling employees to quickly adapt to the changes brought about by magic bands

2. Data Analytics for Workforce Management

Another digital HR intervention that could support the strategic initiative of magic bands is the implementation of data analytics for workforce management. By leveraging data analytics, Disney could:

• Analyze customer data collected through magic bands to identify trends, preferences, and areas for improvement
• Optimize employee scheduling and staffing based on the analysis of customer traffic patterns
• Identify potential bottlenecks or areas of inefficiency in the customer experience, allowing for targeted improvements and enhancements

Implementing these digital HR interventions would enable Disney to harness the power of technology to enhance employee productivity, improve customer satisfaction, and drive the success of the magic bands initiative.