Question

A staff member approaches her manager requesting to speak

confidentially. The manager agrees to the meeting. The staff member
is concerned regarding the actions of a colleague toward another
employee.

Answer 1

When working with your manager, it's important to consider their personality and responsibilities for a successful relationship. Choose your words carefully, listen, be open and respectful, ask open-ended questions, restate what you heard, focus on problem-solving, and seek help if needed.

Step-by-step explanation:

When approaching your work and communication with your manager, it is important to consider the larger context of their personality, responsibilities, and concerns in order to have a collaborative and successful working relationship. Here are some tips:

• Choose your words carefully to avoid inflaming the situation.
• Stay calm and listen to the other side of the story.
• Avoid suggesting that you're right and the other person is wrong; remain open and respectful.
• Ask open-ended questions to learn more about the other person's position.
• Restate what you heard to let the person know you were listening and to avoid misunderstandings.
• Focus on solving the problem rather than blaming the other person.
• Seek help from your supervisor or HR department if you're unable to resolve the conflict.