Question

The main goal of _______________ is to minimize the adverse effect of incidents and problems on the business that are caused by errors in the infrastructure and to proactively prevent the occurrence o.

a. True
b. False

Answer 1

The main goal of incident and problem management is to minimize the adverse effect of incidents and problems caused by errors in the infrastructure and to proactively prevent their occurrence.

Step-by-step explanation:

The main goal of incident and problem management is to minimize the adverse effect of incidents and problems on the business that are caused by errors in the infrastructure, and to proactively prevent their occurrence.

Incident and problem management is an IT service management process that focuses on resolving incidents and problems in a timely manner to minimize disruption to business operations. It involves identifying, logging, categorizing, prioritizing, and resolving incidents and problems.

For example, if a server crashes and causes a business application to become unavailable, incident and problem management would aim to quickly resolve the issue and prevent it from happening again in the future.