Question

SCO Holding’s Company is looking to implement a new Violence & Harassment in the Workplace training program which they want to roll out to the entire organization. SCO Holding’s Company has an employee base of 3,200 employees which are dispersed over three different continents (North American, Europe & Asia). They organization is comprised of Baby Boomers, GEN X, Millennials and GEN Z and many of the employees have been with the company for 15+ plus years. The leadership team feels that the best training delivery option is through an online (pre-recorded) webinar to be completed during the workweek at 12:00pm (EST).

Please list all of the challenges that you foresee that the Leadership Team has not considered

What are some suggestions/consideration that you would make to the Leadership Team to improve the training program

If you had been tasks to design this training – what would you have done differently?

Answer 1

Implementing a workplace training program for a diverse employee base requires consideration of language barriers, generational differences, technological accessibility, time zone differences, engagement, and longevity of employment. Suggestions to improve the program include customization, real-life examples, interactive elements, supplemental resources, and evaluation. If designing the program, considerations would include live webinars, role-play exercises, and a mentoring program.

Step-by-step explanation:

When implementing a workplace training program for a diverse employee base, there are several challenges to consider:

1. Language barriers: Ensure that the training is available in multiple languages to cater to employees across different continents.
2. Generational differences: Take into account the different expectations and attitudes of Baby Boomers, Gen X, Millennials, and Gen Z in order to create training materials that resonate with each generation.
3. Technological accessibility: Ensure that all employees have access to the necessary technology and internet connectivity for online training.
4. Time zone differences: Schedule training sessions at a time that works for employees in all continents, considering the time zone differences.
5. Engagement and participation: Implement interactive elements in the training program to keep employees engaged and encourage their active participation.
6. Longevity of employment: Recognize the experience and knowledge of employees who have been with the company for 15+ years and find ways to incorporate their expertise into the training program.

To improve the training program, I would suggest the following:

1. Customization: Tailor the training program to address specific workplace issues and scenarios relevant to SCO Holding’s Company.
2. Inclusion of real-life examples: Incorporate real-life case studies and examples of workplace violence and harassment to make the training more relatable.
3. Interactive elements: Include quizzes, discussions, and interactive activities to enhance employee engagement and understanding of the training material.
4. Supplemental resources: Provide additional resources such as handouts, guides, and a dedicated online platform for employees to access information related to the training program.
5. Evaluation and feedback: Implement a post-training evaluation process and encourage employees to provide feedback on the effectiveness of the program.

If I were tasked with designing this training program, I would consider:

• Live webinars: Instead of pre-recorded webinars, I would conduct live sessions to allow for real-time interaction and clarification of doubts.
• Role-play exercises: Incorporate role-play exercises to simulate workplace scenarios and enhance employees' understanding of appropriate responses.
• Mentoring program: Establish a mentoring program where experienced employees can provide guidance and support to newer employees, specifically related to the prevention of violence and harassment in the workplace.