Question

How do you handle customers inquiries over the phone?

Answer 1

Handling customer inquiries over the phone requires effective communication skills, active listening, and a professional approach.

Step-by-step explanation:

Handling customer inquiries over the phone requires effective communication skills and professionalism. Here is a step-by-step guide:

1. Answer the call promptly and greet the customer politely.
2. Listen actively to their inquiry without interrupting.
3. Ask clarifying questions if needed to fully understand their issue.
4. Provide accurate and relevant information or assistance.
5. Remain calm and patient, even if the customer is angry or frustrated.
6. Offer solutions or alternatives to resolve their inquiry.
7. If unable to provide an immediate solution, assure them that you will look into the matter and follow up.
8. End the call on a positive note, thanking them for their time and expressing your willingness to assist further if needed.

Remember to maintain a professional and friendly tone throughout the conversation and to document any important details related to the inquiry for future reference.