Final answer:
Different communication styles are key to tailoring conversations to individual patients' needs, ensuring they feel respected, and that information is clearly understood. A medical assistant would use professional, empathetic, and jargon-free language while employing active listening and non-verbal cues with Mrs. Wilson.
Step-by-step explanation:
Using different styles of communication is essential when interacting with patients because it ensures messages are conveyed in an accessible and clear manner that is tailored to each individual’s needs, background, and preferences. For example, a medical assistant might use a more professional and empathetic tone when communicating with Mrs. Wilson, adapting to her level of understanding and emotional state. This adaptation helps to build trust, encourages more effective information exchange, and ensures that the patient feels heard and respected.
During the conversation with Mrs. Wilson, a medical assistant would likely employ active listening, use simple language without jargon, make sure to clarify any medical terms, use non-verbal cues to show understanding, and confirm that the patient has understood the information provided. Ensuring that communication is clear, empathetic, and attentive to the needs of a patient is imperative for achieving an effective healthcare interaction.