Question

What was the primary reason for Muna's frustration and threat to resign?

She was dissatisfied with her colleagues
She was unable to access customers' emails in her inbox
She couldn't keep up with the increased workload
She is not able to handle many customer complaints

Answer 1

Muna's frustration and potential resignation appear to stem from excessive paperwork, work overload, and lack of positive feedback, causing feelings of being overburdened and undervalued.

Step-by-step explanation:

The primary reason for Muna's frustration and her threat to resign could be attributed to a variety of factors that are commonly associated with workplace dissatisfaction. Considering the information provided, which includes excessive paperwork, the lack of positive feedback, and a work overload, it seems Muna's frustration may be due to the overwhelming nature of her responsibilities, compounded by a lack of appreciation and support from her supervisors or the organization.

Factors such as an unsafe work environment, frustration with bureaucracy, a sense of overwhelming personal responsibility for clients, or the threat of physical violence also contribute significantly to employee discontent. In the context of a work scenario similar to Muna's, these issues can combine to create a toxic work environment where an employee feels undervalued and overburdened, potentially leading to their decision to contemplate resignation.

Answer 2

The primary reason for Muna's frustration and threat to resign was the inability to keep up with the increased workload.

Step-by-step explanation:

This can be seen from the information provided, which mentions work overload as one of the factors contributing to her distress. The other factors such as little positive feedback, unsafe work environments, frustration with bureaucracy, and excessive paperwork may have also added to her frustration but the inability to manage the increased workload appears to be the primary reason. The primary reason for Muna's frustration and threat to resign was the inability to keep up with the increased workload.