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How should a manager decide the appropriate service level for finished goods items?

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Final answer:

A manager should consider customer demand, inventory costs, market structure, and the company's competitive position when deciding the appropriate service level for finished goods. The chosen service level affects production, labor employment, output, and pricing decisions. It's a trade-off between inventory costs and the risk of stockouts and lost sales.

Step-by-step explanation:

To determine the appropriate service level for finished goods items, a manager should consider multiple factors, including customer demand, inventory costs, and potential stockouts implications. The manager must balance the cost of holding inventory against the potential lost sales and customer dissatisfaction that might result from out-of-stock situations. Therefore, selecting the optimal service level involves a trade-off between these various costs and benefits.

Moreover, the market structure and the firm's position within the industry play significant roles in this decision. If the firm has significant market power, it may choose a different service level than if it is in a highly competitive market with many substitutes. Additionally, the firm's production and cost conditions, its ability to differentiate its product from competitors, and barriers to entry for new competitors are also influential factors.

The production process, the amount of labor employed, output levels, and pricing strategies are all interconnected decisions that must coherently align with the chosen service level. For instance, if a higher service level is desired, the firm may need to increase its labor and output to ensure sufficient inventory levels, which could influence the final price of the products.

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