Final answer:
Resolving conflicts in healthy ways is essential for maintaining positive relationships and avoiding negative consequences. To resolve conflicts in a healthy way, it is important to choose words carefully, stay calm, listen to the other side, avoid suggesting rightness, ask open-ended questions, restate what you heard, focus on solving the problem, and seek help if needed.
Step-by-step explanation:
Conflicts are inevitable in any group or interpersonal situation. However, resolving conflicts in healthy ways is essential for maintaining positive relationships and avoiding negative consequences. To resolve conflicts in a healthy way, it is important to:
- Choose your words carefully to avoid inflaming the situation.
- Stay calm and listen to the other side of the story.
- Avoid suggesting that you're right and the other person is wrong, and remain open and respectful.
- Ask open-ended questions to learn more about the other person's position.
- Restate what you heard the person say, to let them know you were listening and to avoid misunderstandings.
- Focus on solving the problem, not blaming the other person.
- If you're not able to resolve the conflict, you may choose to speak with your supervisor or HR department.