Final answer:
To lessen a patient's anxiety regarding payment, one should provide reassurance and empathy, not ignore their feelings or postpone the discussion. Similar principles apply in the business context for reassuring customers or lenders through detailed plans, guarantees, and transparent communication.
Step-by-step explanation:
To lessen a patient's anxiety when they become angry or embarrassed about being asked for payment, the best approach would be to provide reassurance and empathy. Ignoring their emotions could further aggravate the situation, increasing the payment would be unreasonable and postponing the payment discussion might not address the underlying issue. When discussing payments, it is important to create a calm environment, speak in a non-confrontational manner, and to express understanding of the patient's concerns.
For instance, in situations where a bank is faced with imperfect information about a borrower's ability to repay a loan, the borrower might provide a detailed plan of how they intend to make payments, demonstrate stable income, or offer collateral. Similarly, a seller reassuring a buyer might offer guarantees, show reviews from other customers, or allow for product demonstrations.
It's essential to think and act more reasonably and less emotionally, whether it's a matter of repayment of a loan or ensuring customer satisfaction during a transaction. Transparent communication and building trust are key factors in easing anxiety and managing financial interactions effectively.