Final answer:
A team leader should help team members understand and manage their emotions (option A) , encourage initiative and proactive problem-solving, and promote a positive, solution-focused work environment. Active listening and structured venting processes can further aid in keeping team morale high.
Step-by-step explanation:
To support a team in managing their emotions in the face of a deadline, a team leader should help them learn about and understand their emotions for increased productivity. It’s important to create an environment where team members feel heard and supported. Encouraging team members to take initiative and be proactive with problems can foster a sense of ownership and reduce emotional stress. Moreover, focusing on problem-solving rather than placing blame can maintain a positive team dynamic, especially when dealing with conflicts. When emotions run high, employing metacognition to reflect on their source can help in managing them effectively.
Team leaders should remember to remain calm, listen actively, and ask open-ended questions to avoid misunderstandings and to affirm the other person’s position. A positive approach can influence team morale, thus preventing emotional outbursts or the need to suppress emotions, which can be damaging in the long run. Moreover, team leaders should recognize the value of flexibility and being resourceful by offering feasible solutions and reaching out for support within the team.
Understanding the deeper context of emotions at work, including observing the pressures that come with managerial roles, can help team members and leaders alike to manage workplace dynamics more effectively. Having a structured way for team members to vent frustrations can also be beneficial. This could mean having an in-house dispute resolution process, or providing an outlet for employees to express concerns without fear of retribution.