Final answer:
Personality and organization theory can be used in the hospitality and tourism industry to improve hiring practices and enhance employee satisfaction.
Step-by-step explanation:
Personality and organization theory can be used in the hospitality and tourism industry in several ways. One way is by implementing standardized personality tests for hiring, which can help identify candidates with the right personality characteristics for certain positions. For example, a customer support position may require individuals with high agreeableness. However, it is important to accompany these tests with verified assessments to ensure that the scores correlate with good performance.
Another way to use personality and organization theory is by incorporating organizational culture principles to enhance employee satisfaction. This involves fostering a positive work environment, promoting teamwork, and aligning values and goals.
It is not recommended to establish strict hierarchical structures based solely on personality traits or ignore personality theories and focus solely on skills training. A balanced approach that combines both personality and skills is essential for success in the hospitality and tourism industry.