Final answer:
Sally posted a debit to Mr. James Bank's account after noticing the provider's fee was higher than the EOB amount, thus correcting the account balance.
Step-by-step explanation:
When Sally reviewed the Explanation of Benefits (EOB) for Mr. James Bank's account and noticed that the provider's fee exceeded the amounts stated, she needed to make an adjustment to the account record. The correct choice in this scenario would be to post a debit to his account for the difference. This is because the fee charged was higher than what the insurance determined was allowable, and the account needs to reflect the amount that the patient actually owes, which is now a lower amount.
In a real-world scenario, like the one Noel encountered with the equipment bill, the importance of catching errors is underscored. Noel's vigilance stopped a substantial overpayment to a supplier by bringing attention to the mistake. Similar to Noel's situation, Sally's action ensures the financial integrity by accurately reflecting what should be charged or paid.