Question

What are the steps to observe and document the problem space?

1) Explore sources and reasons of the problem
2) Ask 'why?' five times
3) Drill down to find the root cause of the problem
4) Examine the underlying relationships within systems around the problem
5) Interact with potential beneficiaries and users in the problem space

Answer 1

The steps to observe and document the problem space involve exploring sources and reasons of the problem, asking 'why?' five times, drilling down to find the root cause of the problem, examining underlying relationships within systems, and interacting with potential beneficiaries and users in the problem space. All options are correct.

Step-by-step explanation:

The steps to observe and document the problem space are as follows:

1. Explore sources and reasons for the problem: Gather information from customers and other stakeholders, and find expert information through books or other sources to understand the problem.
2. Ask 'why?' five times: This technique helps uncover the underlying causes of the problem by probing deeper and identifying root causes.
3. Drill down to find the root cause of the problem: Conduct a root cause analysis to identify the main cause of the problem rather than just addressing its symptoms.
4. Examine the underlying relationships within systems around the problem: Understand how different components and factors interact and contribute to the problem.
5. Interact with potential beneficiaries and users in the problem space: Engage with those affected by the problem to gain insights and perspectives. All options are correct.