Final answer:
Glass softens when heated due to the gradual breaking of weaker bonds before the stronger ones, leading to a range of softening temperatures. Amorphous materials like glass have variable bond strengths, so as thermal energy increases, these weaker bonds break, causing softening over a broad temperature range.
Step-by-step explanation:
When glass is heated, it becomes softer due to the breaking of its weaker bonds first, allowing it to soften gradually. This process occurs because glass is an amorphous solid, which means its molecules are not all equivalent in structure, causing a variety of different bond strengths within the material. During heating, the addition of thermal energy increases vibrational motions of atoms.
The weakest intermolecular attractions break first with the increase in temperature, and as the heating continues, the stronger bonds also start to give way. This results in a wider range of temperatures over which the material softens, rather than a single melting point as seen with crystalline solids. In contrast, items such as Pyrex®, which have a small coefficient of linear expansion, are less susceptible to thermal stress and breakage because the material expands and contracts less when subjected to changes in temperature.