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Without proper performance measures, goal congruence is almost impossible to achieve and will likely lead to ________.

a) Increased employee satisfaction
b) Improved communication
c) Suboptimal decision-making
d) Enhanced teamwork

1 Answer

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Final answer:

Without proper performance measures, goal congruence is unlikely and may lead to suboptimal decision-making. Proper indicators are essential for aligning individual actions with company goals and ensuring decisions benefit the entire organization. Other factors affecting team performance include the team halo effect, collective dilemmas, and benefits of bureaucracies like productivity and efficiency.

Step-by-step explanation:

Without proper performance measures, goal congruence is almost impossible to achieve and will likely lead to suboptimal decision-making. This is because lacking clear performance indicators can result in misalignment of individual objectives with organizational goals, leading to decisions that do not maximize the organization's welfare. For example, if employees are not aware of how their actions contribute to the company's success, they may prioritize personal gains over that of the company's, harming overall performance.

Issues such as the team halo effect can lead to teams appearing to work better than they actually do, while the presence of a collective dilemma, such as participants having motivations contrary to the group's goals, can hinder effective team collaboration. Regarding the functioning of bureaucracies, their intended positive aspects include increased productivity and increased efficiency. Furthermore, research suggests that separating emotional and cognitive elements in the measurement of job satisfaction may yield more reliable results, which is crucial as job satisfaction is correlated with job performance, organizational citizenship, and can influence general life satisfaction.

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