Question

When responding to a call from a customer who is experiencing problems with a computer, the technician notices that a number of system files on the computer have been renamed. Which two possible solutions could the technician implement to resolve the problem? (Choose two.)

a. Reinstall the operating system
b. Run a full antivirus scan
c. Restore from a backup
d. Update device drivers

Answer 1

To resolve problems with renamed system files, a technician could run a full antivirus scan to identify any malware and restore the computer from a backup containing the correct versions of the files.

Step-by-step explanation:

When a technician encounters a problem where system files on a computer have been renamed, there are several measures that can be taken to resolve the issue. Two possible solutions include:

• Running a full antivirus scan: This action is important to ensure that the issue is not due to malware or a virus which may have renamed the files. An antivirus scan can detect and isolate harmful software that might have caused the alteration of system files.
• Restoring from a backup: If the system files were renamed in such a way that they cannot be recovered or repaired, restoring the files from a backup would return the system to a state prior to the corruption. This is contingent on having an existing backup that contains the correct versions of the files.

Reinstalling the operating system and updating device drivers, while potentially useful in some scenarios, do not directly address the issue of renamed system files and may not be the most appropriate first steps.