Final answer:
If you cannot deliver the order to the guest in the Drive-Thru window within 30 seconds, you should apologize, explain the reason for the delay, ask the guest to drive forward or park if the delay is significant, and assure the guest that their order will be brought to their car as soon as it is ready.
Step-by-step explanation:
If you cannot deliver an order to a guest in the Drive-Thru window within 30 seconds, there are several steps you should take:
A. Apologize and explain the reason for the delay: It's important to acknowledge the delay and apologize to the guest for any inconvenience caused. Providing a brief explanation for the delay can also help manage the guest's expectations.
B. Ask the guest to drive forward or park if the delay will be significant: If the order is not ready within a reasonable time, it may be best to ask the guest to drive forward or park and inform them that their order will be brought to their car as soon as it is ready.
C. Assure the guest you will bring the order to their car as soon as it is ready: It's important to reassure the guest that their order is being prepared and that it will be delivered to their car as soon as possible.
D. All of the above: All of these steps should be taken to effectively handle the situation.